Help center
How can we help?
Answers to common questions and a direct line to the team. When the answer is not here, open a ticket below and we will reply within one business day.
Topics
Browse by category
Getting started
Create a workspace, connect your first source, and get your first cited answer.
- Connect a source (Notion, Confluence, Drive)
- Ask your first question
- Read an answer and its citation
- Invite your team
Sources and indexing
How Frond reads, indexes and keeps your knowledge current.
- How indexing works and how long it takes
- Keeping answers current when sources change
- Removing or re-scoping a source
- Supported sources and what is next
Permissions and privacy
How Frond respects the access you already set.
- How permission-aware answers work
- What Frond does and does not store
- Data retention and deletion
- Roles and workspace access
Plans and billing
Free, Team and Business, and how usage is measured.
- What is included on the free tier
- Upgrading to Team or Business
- How questions are counted
- Managing billing and invoices
Still stuck?
Open a ticket
Not finding what you need? Email us directly at support@getfrondai.com or use the form below.
For security issues, write to security@getfrondai.com directly.
Want to see how the AI works?
The answer engine, model routing, and the citation system that keeps every answer honest, explained plainly.